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Read the text below in order to answer questions 19 to 21.

Urban Insurance Issues

Underwriting, the task of deciding what risks to insure, allows insurers to discriminate between good and bad risks. Differences in prices for insurance must reflect expected differences in losses and expenses. When the risk of future losses increases or when rates are inadequate, insurers become more selective about the degree of risk they will assume in an effort to preserve their profit margin. However, redlining, defined as refusal to issue or renew, or cancel an insurance policy based on the geographic location of the structure or individual to be insured, is illegal in every state.

Because losses tend to be higher in urban areas, rates for auto and home insurance are often higher than average in inner cities. This has raised questions about the availability and affordability of insurance in urban communities. Responding to these concerns, the insurance industry is redoubling its efforts to enhance the insurability of inner city properties and to push for changes in auto insurance that would enable drivers to have more coverage options.

According to the author, the insurance industry

Read the text below in order to answer questions 18 and 19.

The use of the Internet to commit insurance frauds

Read the text below in order to answer questions 15 to 17.

According to the text, in urban areas,

Read the text below in order to answer questions 19 to 21.

Urban Insurance Issues

Underwriting, the task of deciding what risks to insure, allows insurers to discriminate between good and bad risks. Differences in prices for insurance must reflect expected differences in losses and expenses. When the risk of future losses increases or when rates are inadequate, insurers become more selective about the degree of risk they will assume in an effort to preserve their profit margin. However, redlining, defined as refusal to issue or renew, or cancel an insurance policy based on the geographic location of the structure or individual to be insured, is illegal in every state.

Because losses tend to be higher in urban areas, rates for auto and home insurance are often higher than average in inner cities. This has raised questions about the availability and affordability of insurance in urban communities. Responding to these concerns, the insurance industry is redoubling its efforts to enhance the insurability of inner city properties and to push for changes in auto insurance that would enable drivers to have more coverage options.

The text refers to redlining as

Read the text below in order to answer questions 17 and 18.

U.K.'s Cox increases World Trade Center loss estimates

Cox Insurance, a leading Lloyd's underwriter and retail insurer, announced that additional claims from the WTC (World Trade Center) disaster have raised its loss estimates from $96.5 million to between $122.5 million and $180 million.

The announcement highlights the difficulty many insurers are facing in estimating the exact amount of the losses they may eventually pay as a result of the Sept. 11 attacks. More than four months after the devastation occurred, there's still a wide gulf in estimates of what the eventual cost will be. The highest figure is around $70 billion, while lower ones go down to $29 billion.

According to the text,

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