Read the text below in order to answer questions 28 to 3...

Read the text below in order to answer questions 28 to 30:

The Internet Revolution

It is clear that Brazil's economy stands to make even more productivity gains than the United States itself, as a result of the Internet revolution. The lack of legacy systems and the very inefficient nature of administrative systems in Brazil create enormous opportunities for efficiency gains. For many years, the so-called "Brazil Cost" has been a drag on Brazil's economy and an inhibitor of competitiveness of Brazilian industries in the export markets. The Internet is about to change all of this. A number of initiatives are underway using the Internet and PC technologies in the health care sector and, also, in the very important area of public administration. In the public administration area, some analysts believe that expense reductions and improvements in the quality of government services resulting from Internet based systems can entirely eliminate the Brazilian government budget deficits.

The author refers to the Brazilian administrative systems as

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