"This tactic" (line 6) refers to which of Shaun Osher'...

Holding meetings with his staff of fifty people.

Avoiding copying everybody when sending out an e-mail.

Calling clients on the phone and not relying so heavily on e-mail.

Checking his e-mail account only twice a day and turning off his Blackberry during meetings.

Responding to e-mails every minute and putting cell phones and PDAs on silent mode during meetings.