When Shaun Osher affirms that "… the pendulum has swung...

an excess of emails has generated a sudden increase in productivity.

cell phones, PDAs and laptops have become excessively complex devices.

excessive e-mails and data overload have begun to negatively impact work.

offices have become more efficient due to e-mail and other information technology advents.

data avalanche has been a fortunate consequence of the widespread adoption of information technology.